Policies: FAQ

BARKERS' POLICIES

CANCELLATION POLICY

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients.

Cancellation Policy – Barkers Barbershop For Dogs

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a fee (100% of estimated appointment cost). If you cancel your appointment less than 48 hours before it is scheduled to take place, you will be subject to a fee (50% of estimated appointment cost).

To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.

You can cancel or reschedule an appointment by text at (513)436-3141, email at info@barkersbarbershopfordogs.com, phone call at
(513)540-4512 or you can reach us on Facebook and Instagram.

Large dogs, multiple dogs or any appointment that requires more than 2 hours may require a non-refundable deposit of 50% when booking. This deposit will be put towards the final balance. The deposit will NOT be refunded if you fail to cancel your appointment with at least 48 hours notice.
We follow the city of Lebanon school closures and delays as they pertain to inclimate weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.
Clients are required to provide credit card information. The card will only be charged a cancelation fee if client fails to provide 48 hours notice prior to cancelling appointment.
We understand that life happens. However, no-shows or cancellations will result in an invoice or credit card charge for the missed appointment. This fee must be paid in full before booking a new appointment.

Barkers Barbershop For Dogs LLC reserves the right to refuse service to anyone for any reason at anytime.

EXPRESS GROOMING CONCEPT

Barkers primarily focuses on the Express Grooming Concept. We strive to provide a calm environment for dogs. We do this by grooming each dog straight through to limit the time your dog has to be away from home. Because of the convenience of our operations and our expertise, our prices tend to be higher than neighboring grooming shops.

*For everyone's safety, we do not encourage pet owners to remain present during the appointment.

PICKUP & DROP OFF

We ask that everyone arrives at the time of their appointment. Arriving early or late may interfere with someone else's appointment. You may receive a call or text 10 -15 minutes prior to completion of the appointment and we ask that pick up is prompt, thank you!

VACCINATIONS & HEALTH

We require all pets to be up-to-date on rabies, DHP and bordetella vaccinations starting at 6 months of age. If you are unable to obtain a physical copy of vaccination records, we can contact your vet.

We ask that any pre-existing health conditions are disclosed to us so we can ensure the proper care of your pet.

Barkers Barbershop For Dogs DECLINES providing services to pregnant dogs.

FLEAS & TICKS

Your pet's health, safety and wellbeing is our number one priority. Flea, tick and/or other parasite infestations will not be tolerated. Barkers Barbershop For Dogs LLC requires all pets entering our facility to be treated monthly with a flea & tick preventative. Any pet found to be contaminated with fleas and/or ticks will be treated promptly at the owner's expense with our flea and tick shampoo. We will also treat other pets in the salon that may have been contaminated by your pet at owner's expense. Pet's with an infestation of fleas and/or ticks will be asked to be picked up immediately and treated at home to prevent spreading to other pets. If Barkers Barbershop For Dogs LLC finds an infestation of fleas or ticks on a pet, a (de-bugging) cleaning fee of +/-$75 will be added in addition to the groom price for this service. There may be side effects to the shampoo including, but not limited to; allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Barkers Barbershop For Dogs LLC will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective.

EAR PLUCKING & ANAL GLANDS

We pluck ear hair and express anal glands PER REQUEST ONLY with an additional fee of $10. Unnecessarily performing these procedures can cause irritation and infections. Anal glands are naturally expressed when your dog uses the restroom to provide a natural lubricant. Over expression may cause the glands not to function properly.

*Barkers Barbershop For Dogs LLC is not responsible for any irritation/infections caused by these procedures. Owner assumes all risks associated with ear plucking and anal gland expression.

MATTED COATS

Our approach to safely removing matted fur:

Upon initial assessment, your groomer will determine the condition of your dog's coat. If minimal matting is present, we have the tools and expertise to comfortably remove the mats. If your dog is determined to have severe matting, it is our policy to shave the whole coat. Shaving is the only way to remove a pelt safely, without causing any pain.

Part of the Barkers Philosophy is to educate dog owners on coat maintenance. Matting can cause a variety of health issues including but not limited to:

Prevention of temperature regulation
Skin irritation & infections
Masking parasites such as fleas, ticks, scabies, hookworm ect.

A de-matting fee will be applied to the final grooming price depending on severity.

*DISCLOSURE*

Barkers Barbershop For Dogs LLC is not responsible for any clipper irritation, nicks, or self inflicted wounds (ie: hematomas) caused by shaving a matted coat. It is the owners responsibility to prevent matting and care for the dog's coat between grooming appointments.

*All sales are final. Refunds will not be given for services rendered.

* BARKERS BARBERSHOP FOR DOGS LLC RESERVES THE RIGHT TO USE PHOTOS OF YOUR DOG TAKEN BY US ON SOCIAL MEDIA PLATFORMS SUCH AS FACEBOOK & INSTAGRAM AND FOR ANY OTHER MEDIA/ADVERTISING PURPOSES. WE OWN THE RIGHTS TO THE PHOTOS TAKEN AT BARKERS BARBERSHOP FOR DOGS.